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Sunday, October 21, 2007

UPDATE: Amazon.com's Shipping Problem

It seems that the Amazon.com shipping address problem is worse than I previously had realized. As I reported earlier, the problem comes when people add a new address to their account and try to tell Amazon that it's their primary address. When placing an order, Amazon will sometimes switch the address back to the original shipping address.

What's really strange is that addresses can be deleted from the account, but they apparently are not deleted from Amazon's servers and have been known to "come back" at seemingly random times and appear as the account's primary address.

I wonder how many colleges across the country have stockpiles of packages from Amazon.com that were sent to former students who haven't attended the school for years but couldn't get rid of the college address from their account. I'll be reporting more on this situation, and hopefully a response from Amazon, very soon.
Amazon Animosity


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